Shipping policy

Shipping Policy

Thank you for shopping with KAYTIA. Please review the information below before placing your order.

U.S. Shipping

KAYTIA ships within the 48 contiguous United States, Alaska, Hawaii, and to APO/FPO/DPO addresses.

We do not currently ship to U.S. territories.

Shipping rates are calculated and displayed at checkout.

Processing Times

Art Prints & Original Art: Orders are generally processed and shipped within 6–10 business days after purchase.

Orders are not shipped on weekends or holidays.

During busy seasons or periods of high order volume, processing may take a little longer. If there is a significant delay with your order, I will contact you.

International Shipping

KAYTIA currently ships physical products to:

  • Canada

  • Australia

  • New Zealand

Shipping rates are calculated and displayed at checkout.

International delivery times may vary depending on the destination, carrier, and customs processing. Delays caused by customs or the shipping carrier are outside of KAYTIA's control.

Customs, Duties & Import Fees

International customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, carrier fees, or other charges required by their country.

These charges are not included in the product price or shipping charge unless specifically stated at checkout.

KAYTIA cannot predict or control fees assessed by customs authorities or shipping carriers.

Shipment Confirmation & Tracking

You will receive a shipping confirmation email once your order has shipped. When tracking is available, your tracking information will be included in the email.

Lost or Damaged Orders

If your order arrives damaged, please contact KAYTIA as soon as possible and include photos of the damaged item and packaging.

Please keep all packaging materials and damaged items while the issue is being reviewed.

If your package appears to be lost in transit, please contact KAYTIA so I can help determine the next steps with the shipping carrier.

Digital Products

Digital products do not require shipping. Delivery information for digital products will be provided on the individual product page or after purchase.

Returns

Please review the KAYTIA Return & Refund Policy for information about returns, exchanges, and refunds.